Consumer Protection Policy
At TazzaClub, we are committed to ensuring a safe, transparent, and reliable shopping experience for all our customers. This Consumer Protection Policy outlines your rights as a consumer and our responsibilities as a business.
1. Right to Accurate Product Information
We strive to provide precise and detailed descriptions of our products, including specifications, images, and pricing. However, slight variations in color or packaging may occur due to manufacturing updates or display settings. If you require further clarification on any product, please contact our customer support before making a purchase.
2. Right to Fair Pricing
We ensure that our pricing is clear and competitive. Prices may fluctuate due to promotions, supply chain costs, or currency exchange rates. The price displayed at the time of purchase is final and will not be altered after the order is confirmed.
3. Right to Secure Transactions
Your payment information is encrypted and processed securely through reputable third-party payment providers. We do not store credit card details on our servers.
4. Right to Timely Shipping & Delivery
- Orders are processed within 1-3 business days after payment confirmation.
- Our products are shipped directly from China, with estimated delivery times of 7-13 days depending on the shipping destination.
- Delays due to customs clearance, weather conditions, or courier service issues are beyond our control, but we will assist in tracking and resolving any issues.
- Customers will receive a tracking number once their order has been dispatched.
For more details, please refer to our [Shipping Policy].
5. Right to Refunds & Returns
We accept returns and refunds under the following conditions:
- Damaged or Defective Items: If the product arrives damaged or defective, customers must notify us within 48 hours of delivery with photographic evidence.
- Incorrect Items: If you receive the wrong product, we will arrange for a replacement or refund.
- Change of Mind: Returns due to personal preference are accepted within 14 days of receipt, provided the item is unused, in its original packaging, and in resellable condition. Return shipping costs will be the responsibility of the customer.
For full details, refer to our [Refund & Return Policy].
6. Right to Consumer Privacy
Your personal data is handled in compliance with applicable privacy laws. We do not sell or share customer information with third parties for marketing purposes. For more details, please read our [Privacy Policy].
7. Right to Customer Support & Complaint Resolution
- Our customer support team is available via email at info@tazzaclub.com and phone at +972 507311321.
- If you encounter any issues, we encourage you to reach out to us first for resolution. We are committed to addressing concerns fairly and efficiently.
8. Right to Safe & Ethical Shopping
We adhere to ethical business practices and comply with consumer protection laws. If you suspect any fraudulent activity related to our store, please report it to us immediately.
By shopping with TazzaClub, you agree to the terms outlined in this policy. We reserve the right to update our Consumer Protection Policy as needed to enhance customer experience and comply with legal requirements.
For any inquiries, feel free to contact us at info@tazzaclub.com.